Terms of service

1. About Stockwise Solutions

Stockwise Solutions is an Australian-operated online retailer supplying work, trade, workshop, automotive and general-purpose products and essentials.

Throughout these Terms & Conditions, references to "Stockwise Solutions", "we", "us" or "our" refer to the business operating under the Stockwise Solutions trading name.

References to "you", "your" or "customer" refer to any person accessing our website or purchasing products from us.

2. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.

These Terms apply to all purchases made through our website unless otherwise agreed in writing.

We reserve the right to update or amend these Terms & Conditions from time to time. Updated terms will be published on our website with a revised update date.

Changes will not retrospectively alter the terms of an order already accepted, except where required by law.

3. Products and Product Information

We aim to ensure all product descriptions, specifications, images and pricing information are accurate and up to date.

However:

  • Product images may differ slightly from the actual product due to lighting, photography or display settings.

  • Product packaging, branding or presentation may occasionally change.

  • Specifications and product details may be updated by manufacturers.

  • Accessories or additional components are only included where expressly stated in the product listing.

Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility information and included components before purchasing.

If you are unsure whether a product is suitable for your intended application, please contact us before ordering.

Nothing in this section excludes our obligations under Australian Consumer Law.

4. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.

Prices may change without notice. Any price change will not affect an order that we have already accepted.

Payment must be completed through the payment methods made available at checkout.

We reserve the right to cancel or decline an order where:

  • Payment has not been successfully received.

  • A product is unavailable.

  • A genuine pricing or listing error has occurred.

  • An order appears fraudulent or unauthorised.

  • We are otherwise unable to fulfil the order.

If payment has been received for an order that we cannot fulfil, we will arrange an appropriate refund.

5. Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review and decline an order before dispatch where there is a legitimate reason to do so.

If an order is cancelled after payment has been received, any amount paid for the cancelled order will be refunded.

Once an order has been accepted and dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you need to request a change or cancellation.

6. Shipping and Delivery

Stockwise Solutions aims to process and dispatch orders within the handling or processing timeframe stated at checkout or on the relevant product listing.

Delivery estimates are provided as a guide and may vary depending on:

  • The delivery destination.

  • The selected delivery service.

  • Courier or postal service delays.

  • Weather events or other circumstances outside our reasonable control.

  • Peak trading periods and public holidays.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Additional costs or delays caused by incorrect delivery details may be the customer's responsibility, where permitted by law.

Where a delivery issue occurs, please contact us so we can investigate and assist.

We will meet our obligations under Australian Consumer Law regarding delivery and products that are not received.

7. Returns and Refunds

Stockwise Solutions aims to provide a fair and straightforward returns process.

Change-of-mind returns

We may accept change-of-mind returns within 30 days of delivery, provided:

  • The product is unused and in its original condition.

  • Original packaging, accessories and components are included.

  • The product has not been installed, modified or damaged.

Customers are responsible for return postage for approved change-of-mind returns.

Approved change-of-mind returns may be eligible for an exchange or store credit.

Faulty, damaged or incorrectly supplied products

If a product is faulty, damaged, not as described or incorrectly supplied, please contact us with your order details and a description of the issue.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Where required by law, we will cover reasonable return costs.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

For further details, please refer to our Returns & Refunds Policy.

8. Consumer Guarantees and Warranties

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, where those guarantees apply.

Depending on the product and circumstances, customers may be entitled to:

  • Goods of acceptable quality.

  • Goods that match their description.

  • Goods that are fit for their disclosed purpose.

  • A repair, replacement or refund where a consumer guarantee has not been met.

Some products may also include a separate manufacturer's warranty.

Manufacturer warranties are additional to, and do not replace, applicable rights under Australian Consumer Law.

Warranty conditions, duration and coverage may differ between products and manufacturers. Customers should refer to the relevant product documentation or contact us for assistance.

9. Product Use and Safety

Customers are responsible for ensuring products are suitable for their intended application and are used in accordance with relevant instructions, warnings and safety requirements.

Where applicable, products should be installed, operated and maintained in accordance with manufacturer instructions.

Customers should:

  • Read all product instructions and safety information before use.

  • Use appropriate protective equipment where necessary.

  • Ensure products are compatible with their intended equipment or application.

  • Avoid modifying or using products outside their intended purpose.

Stockwise Solutions does not encourage unsafe, improper or unauthorised product use.

Nothing in this section excludes liability that cannot legally be excluded.

10. Promotions and Discounts

From time to time, Stockwise Solutions may offer promotions, discounts or special offers.

Unless otherwise stated:

  • Promotions are subject to availability.

  • Promotional offers cannot be exchanged for cash.

  • Discount codes may be subject to specific eligibility requirements.

  • Promotions may have expiry dates or other conditions.

Promotions will be applied in accordance with their advertised conditions and applicable laws.

11. Website Use

Customers agree to use our website lawfully and responsibly.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to interfere with website security or functionality.

  • Introduce malicious software or harmful code.

  • Attempt to gain unauthorised access to website systems or information.

  • Copy, reproduce or misuse website content without permission.

We reserve the right to restrict access to our website where misuse or suspicious activity is identified.

12. Intellectual Property

All content on the Stockwise Solutions website, including branding, logos, graphics, written content, photographs and website design, is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify or commercially use our intellectual property without prior written permission, unless permitted by law.

Third-party product names, trademarks and logos remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These services operate independently of Stockwise Solutions and may be subject to their own terms, conditions and privacy policies.

We are not responsible for the content, availability or operation of third-party websites or services, subject to any rights or obligations that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by law, Stockwise Solutions will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under Australian law.

Where the law permits a limitation of liability, that limitation will apply only to the extent legally permitted.

15. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website may be used to:

  • Process and fulfil orders.

  • Arrange payments and deliveries.

  • Respond to customer enquiries.

  • Provide order updates and customer support.

  • Meet legal and regulatory obligations.

  • Improve our products and services.

Personal information may be shared with service providers where reasonably necessary to fulfil these purposes, such as payment processors, delivery providers and website service providers.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access.

For further information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy.

16. Complaints and Dispute Resolution

We aim to resolve customer concerns fairly and promptly.

If you have a complaint or dispute, please contact Stockwise Solutions with your order details and a description of the issue.

We will review the matter and work with you towards an appropriate resolution.

Nothing in this section prevents customers from exercising their rights under Australian Consumer Law or seeking assistance from the relevant consumer protection authority.

17. Governing Law

These Terms & Conditions are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

Any disputes will be dealt with in accordance with applicable Australian laws and jurisdictional requirements.

Nothing in these Terms limits any mandatory rights that customers may have under applicable consumer protection laws.