Refund policy

1. Change of Mind Returns

If you change your mind about a purchase, Stockwise Solutions is happy to consider a return provided the following conditions are met:

  • You contact us within 30 days of receiving your order.

  • The product is unused and in its original condition.

  • The product is returned in its original packaging, including accessories, manuals and included components.

  • You can provide proof of purchase, such as an order confirmation or receipt.

Change-of-mind returns are not available for products that have been used, installed, modified or damaged after delivery.

Return postage costs for change-of-mind returns are the responsibility of the customer.

Once the returned product has been received and inspected, we will notify you of the outcome. Approved returns will be eligible for an exchange or store credit.

2. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is not as described or is different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs or videos of the product, where applicable.

We will assess the issue and work with you to find an appropriate solution.

Depending on the circumstances and your rights under Australian Consumer Law, this may include a repair, replacement or refund.

If a product is confirmed to have a problem covered by Australian Consumer Law, Stockwise Solutions will cover reasonable return costs where required.

You do not need to return a product in its original packaging to exercise your rights under Australian Consumer Law.

3. Refunds

Where a refund is approved, it will generally be processed using the original payment method.

Please allow for processing times depending on your bank or payment provider.

For products with a major failure under Australian Consumer Law, you are entitled to choose a refund or replacement.

For minor failures, we may first offer an appropriate remedy, such as a repair.

4. Exchanges

If you have received an eligible product and would prefer a different item, please contact us to discuss an exchange.

Exchanges are subject to product availability and the conditions outlined in our change-of-mind returns policy.

Additional postage or price differences may apply.

5. Products Not Eligible for Change-of-Mind Returns

We do not accept change-of-mind returns for:

  • Products that have been used, installed or modified.

  • Products that have been damaged through misuse or improper handling.

  • Products returned without their original components or accessories.

  • Special-order or custom-made products, where applicable.

These exclusions do not affect your rights under Australian Consumer Law.

6. How to Request a Return

To request a return, please contact our customer service team using the contact details provided on our website.

Please include your order number and a brief explanation of the reason for your return.

Please wait for return instructions before sending products back.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law or other applicable legislation.